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Incline Marketing Group Refund Policy

Revised as of 5/1/2020

Incline Marketing Group Refund Policy:

In addition to any right to otherwise revoke an offer, you the purchaser may cancel any sale up to midnight of the third business day after the transaction has been processed. Additional limited refund options are available after that time.

After three days, all cancellations and refund requests must be made in writing and emailed to [email protected], or mailed to:

Incline Marketing Group
Attn: Refund Division
1248 W 540 N
St. George, UT 84770

In the matter of Citations services, Incline Marketing Group guarantees less than 25% errors in the first 30 days after account activation or, upon the request of the client, Incline Marketing Group will fully refund the one-time setup fee. The monthly fees are non-refundable.

In the matter of all Incline Marketing Group services, monthly fee, All clients with a monthly fee agreed to a contract specifying the number of months they commit to pay the monthly fee. Once the terms of the contract have been met, the client may cancel your service at any time with a 30 day notice required. Any outstanding balances must be paid in full prior to account(s) closure.  Services will continue to be fulfilled through the last day of the last paid billing cycle. Refunds will only be granted in cases where the fulfillment for that month has not been completed and will be granted based on the prorated amount of incomplete work.

In the matter of all Incline Marketing Group (IMG) services, one (1) time setup fee, In addition to the refund options above, the client, within the first 15 days of his or her initial purchase, may contact us in writing to give notification of any dissatisfaction. Then IMG requires 15 days to resolve the cause of the dissatisfaction.  If after 15 days the issue is not resolved to the client’s satisfaction, at the client’s written request, pro-rated refund options are available determined by the completion of the setup for the services in question. Alternatively, after the initial 30 day period as referenced above, the client may request IMG to continue the work with no refund. IMG reserves the right to discontinue providing and working with a client for any reason deemed necessary.

In the matter of all Incline Marketing Group services, printing and promotional products, All clients whom purchase customized printing or promotional products understand all sales are final and non-refundable. In the event of a production error, we will need to proceed in our process of obtaining proof and verification of a manufacturer defect upon which Incline Marketing Group will make the final decision upon the claim outcome decision. If the claim is denied and any return shipping costs that may have occurred; the client agrees to reimburse all payments for such to Incline Marketing Group for such.

In the matter of all Incline Marketing Group website design and development, no refund are given. If you choose to cancel your contract agreement, you will be required to pay all hourly costs (non-negotiable) occurred from the starting point up to the cancellation point subject to our hourly rate.

In the event that there client does not pay their invoice, Incline Marketing Group will send the outstanding invoice to a collection agency whom will recover these costs from the client. All invoices sent to collections will have a 75% additional cost added to the outstanding invoice balance to cover collection agency fees and services.

Shipping Insurance:

Insureship Fee ($9.99), charged as a separate transaction, is for shipping insurance for goods delivered and is non-refundable.


In some instances, IMG offers scholarship programs and bundled package discounts.  Any purchaser for whom a refund is granted for services that were provided at a discounted price shall be refunded for the prorated amount of the unfinished fulfillment, but will also be charged for the difference of the original price before the discount was applied.

Open for business services:

If a client goes out of business, or changes both the name and location of the business or has a change of ownership, a refund will not be granted but the services can be continued under a new business name and location. If you have any additional questions or concerns, please call (435) 256-8622, as our friendly Customer Support representatives are available Monday – Friday, 9:00 am – 4:00 pm Mountain Time, or email [email protected]. Thank you for your business.  We look forward to serving your marketing and business needs to the highest standard! outcome