Incline Marketing Group Refund Policy

Revised as of 8/1/2019

100% Satisfaction Guarantee

Thank you for choosing Incline Marketing Group to serve your company. Meeting your expectations is our top priority. We take great pride in the quality of our work.  Our aim is to complete client satisfaction.

We are a performance driven company that delivers results. We want to earn your business and have a long term relationship with all of our clients. We know this won’t happen if we don’t deliver on the services we offer.

Incline Marketing Group Refund Policy:

In addition to any right to otherwise revoke an offer, you the purchaser may cancel any sale up to midnight of the third business day after the transaction has been processed. Additional limited refund options are available after that time.

After three days, all cancellations and refund requests must be made in writing and emailed to billing@inclinemarketing.com, or mailed to:

Incline Marketing Group
Attn: Refund Division
1248 W 540 N
St. George, UT 84770

In the matter of Citations services, Incline Marketing Group guarantees less than 25% errors in the first 30 days after account activation or, upon the request of the client, Incline Marketing Group will fully refund the one-time setup fee. The monthly fees are non-refundable.

In the matter of all Incline Marketing Group services, monthly fee, All clients with a monthly fee agreed to a contract specifying the number of months they commit to pay the monthly fee. Once the terms of the contract have been met, the client may cancel your service at any time. Any outstanding balances must be paid in full prior to account(s) closure.  Services will continue to be fulfilled through the last day of the last paid billing cycle. Refunds will only be granted in cases where the fulfillment for that month has not been completed and will be granted based on the prorated amount of incomplete work.

In the matter of all Incline Marketing Group (IMG) services, one (1) time setup fee, In addition to the refund options above, the client, within the first 15 days of his or her initial purchase, may contact us in writing to give notification of any dissatisfaction. Then IMG requires 15 days to resolve the cause of the dissatisfaction.  If after 15 days the issue is not resolved to the client’s satisfaction, at the client’s written request, pro-rated refund options are available determined by the completion of the setup for the services in question. Alternatively, after the initial 30 day period as referenced above, the client may request IMG to continue the work with no refund.

Shipping Insurance:

Insureship Fee ($9.99), charged as a separate transaction, is for shipping insurance for goods delivered and is non-refundable.

Discounts:

In some instances, IMG offers scholarship programs and bundled package discounts.  Any purchaser for whom a refund is granted for services that were provided at a discounted price shall be refunded for the prorated amount of the unfinished fulfillment, but will also be charged for the difference of the original price before the discount was applied.

Open for business services:

If a client goes out of business, or changes both the name and location of the business or has a change of ownership, a refund will not be granted but the services can be continued under a new business name and location.

If you have any additional questions or concerns, please call (435) 256-8622, as our friendly Customer Support representatives are available Monday – Friday, 9:00 am – 4:00 pm Mountain Time, or email billing@inclinemarketing.com.

Thank you for your business.  We look forward to serving your marketing and business needs to the highest standard!