Terms & Conditions
INCLINE MARKETING GROUP, LLC.
This web page represents a legal document and is the Terms and Conditions (Agreement) governing your use of our services & website, https://inclinemarketing.com (our “Website”). By using our Website and/or our services, you agree to fully comply with and be bound by the following Agreement each time you use our Website and/or Services. Please review the following terms carefully.
Our Company, Incline Marketing Group, LLC offers inbound marketing services (Services).
The terms “us” or “we” or “our” refers to Incline Marketing Group, LLC, the owner of this Website. A “User” is someone that merely browses our Website or who has registered with our Website to use our Services. All text, information, graphics, design, and data offered through our Website or Services, are collectively known as our “Content”.
ACCEPTANCE OF AGREEMENT
This Agreement is between you and Incline Marketing Group, LLC (“Incline Marketing Group”).
THIS AGREEMENT CONTAINS WARRANTY DISCLAIMERS AND OTHER PROVISIONS THAT LIMITS OUR LIABILITY TO YOU. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AND IN THEIR ENTIRETY, AS USING, ACCESSING AND/OR BROWSING OUR WEBSITE CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO BE BOUND TO EACH AND EVERY TERM AND CONDITION SET FORTH HEREIN, PLEASE EXIT OUR WEBSITE IMMEDIATELY AND DO NOT USE, ACCESS AND/OR BROWSE IT FURTHER.
Except as otherwise noted, this Agreement constitutes the entire and only Agreement between you and Incline Marketing Group, and supersedes all other Agreements, representations, warranties and understandings with respect to our Website, Services, and the subject matter contained herein. However, in order for you to use our Website and/or Services, you may also be required to agree to additional terms and conditions. Those additional terms and conditions will be incorporated into this Agreement unless otherwise stated.
We may amend this Agreement at any time without specific notice to you. The latest Agreement will be posted on our Website, and you should review this Agreement prior to using our Website. After any revisions to this Agreement are posted, you agree to be bound to any changes to this Agreement. Therefore, it is important for you to visit this page periodically to review the Agreement. Please read this Agreement carefully and save it. If you do not accept this Agreement, do not access and use our Website. If you have already accessed our Website and do not accept this Agreement, you should immediately discontinue use of our Website and Services.
Incline Marketing Group grants you a non-exclusive, non-transferable, revocable license to access and use our Website strictly in accordance with this Agreement.
You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our Website, Content, Services, and any software provided therein.
OUR RELATIONSHIP TO YOU
This Agreement in no way creates any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and Incline Marketing Group.
OUR INTELLECTUAL PROPERTY
Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website or Services does not constitute any right or license for you to use our service marks or trademarks, without the prior written permission of Incline Marketing Group.
Our Content, as found within our Website and Services, is protected under United States and foreign copyrights. The copying, redistribution, use or publication by you of any such Content, is strictly prohibited. Your use of our Website and Services does not grant you any ownership rights to our Content.
DIGITAL MILLENNIUM COPYRIGHT ACT COMPLIANCE
Our Website will respond quickly to claims of copyright infringement as found in our Content, according to the terms of the Digital Millennium Copyright Act of 1998 (DMCA) as found under United States law (17 USC. § 512). If you believe any of your copyrights are infringed by our Content, please provide us with a written notice via mail, fax, or email that contains the following information:
1) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
2) A description of the copyrighted work that you claim has been infringed;
3) A description of where the material that you claim is infringing is located on our Website;
4) Your address, telephone number, and email address;
5) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
6) A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
We are only required to respond to those notices that substantially comply with the above requirements. We will investigate your claim and will notify by the method of contact you used to file your notice with us.
ELIGIBILITY AND REGISTRATION FOR USERSHIP
Any registration by, use of or access to our Website by anyone under 18 is unauthorized, unlicensed and in violation of these Terms and Conditions. By using our Website and/or Service, you represent and warrant that you are 18 or older and that you agree to and to abide by all of the terms and conditions of this Agreement. Incline Marketing Group has sole right and discretion to determine whether to accept a User, and may reject a User’s registration, with or without explanation.
The Content may be changed without notice and is not guaranteed to be complete, correct, timely, current or up-to-date. Similar to any printed materials, the Content may become out-of-date. We undertake no obligation to update any Content on our Website. We reserve the right to make alterations or deletions to the Content at any time without notice.
ERRORS, CORRECTIONS AND CHANGES
We do not represent or otherwise warrant that our Website will be error-free, free from viruses or other harmful components, or that we will correct any errors. We do not represent or otherwise warrant that the information available on or through our Website will be correct, accurate, timely or otherwise reliable. We may make changes to the features, functionality or content of our Website or Services at any time. We reserve the right in our sole discretion to edit or remove any documents, information or other content appearing on our Website or Services.
FINANCIAL, LEGAL AND OTHER ADVICE DISCLAIMER
You hereby acknowledge that nothing contained in our Website shall constitute financial, investment, legal and/or other professional advice and that no professional relationship of any kind is created between you and Incline Marketing Group. You hereby agree that you shall not make any financial, investment, legal and/or other decision based in whole or in part on anything contained in our Website or Services.
MERCHANT AND ADVERTISEMENT DISCLAIMER
We may allow access to or advertise certain third-party product or service providers (“Merchants”) from which you may purchase certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants.
You agree that use of or purchase from such Merchants is AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT. WE ARE NOT LIABLE UNDER ANY CIRCUMSTANCES FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT WEBSITES OR ANY OTHER WEBSITE LINKED TO OUR WEBSITE.
All rules, legal documents (including privacy policies) and operating procedures of Merchants will apply to you while on any Merchant websites. We are not responsible for information provided by you to Merchants. Our relationship to Merchants is solely as independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
Incline Marketing Group is not responsible or liable in any manner for any Content posted on our Website or in connection with our Services, whether posted or caused by Users of our Website, or by Incline Marketing Group. Incline Marketing Group is not responsible for the conduct, whether online or offline, of any User of our Website or Services.
Our Website or Services may be temporarily unavailable from time to time for maintenance or other reasons. Incline Marketing Group assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, User communications.
Incline Marketing Group is not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers or providers, computer or mobile phone equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or any combination thereof, including injury or damage to User’s or to any other person’s computer, mobile phone, or other hardware or software, related to or resulting from using or downloading materials in connection with the our Website or Services, including without limitation any software provide through our Website or Services.
Under no circumstances will Incline Marketing Group be responsible for any loss or damage, including any loss or damage or personal injury or death, resulting from anyone’s use of our Website or Services, or any interactions between Users of our Website or Services, whether online or offline.
Incline Marketing Group reserves the right to change any and all Content, software and other items used or contained in our Website or Services, at any time without notice. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by our Website, by third parties or by any of the equipment or programming associated with or utilized by our Services.
THE INFORMATION, CONTENT AND DOCUMENTS FROM OR THROUGH OUR WEBSITE ARE PROVIDED “AS-IS,” “AS AVAILABLE,” WITH “ALL FAULTS”, AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). OUR WEBSITE AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. INCLINE MARKETING GROUP, INCLUDING ALL OUR AFFILIATES, HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF OUR WEBSITE OR SERVICES. INCLINE MARKETING GROUP CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF OUR WEBSITE OR SERVICES, INCLUDING, BUT NOT LIMITED TO, RELATED SOFTWARE. INCLINE MARKETING GROUP DOES NOT REPRESENT OR WARRANT THAT OUR CONTENT, OUR SERVICES, OR ANY SOFTWARE FOUND WITHIN ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT ANY SUCH ITEMS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT OR SOFTWARE AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND REMOVE VIRUSES. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES SOMEHOW ATTRIBUTED TO OUR CONTENT, SERVICES, AND RELATED SOFTWARE IS DISCLAIMED. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT AND RELATED SOFTWARE FROM OR THROUGH OUR WEBSITE OR SERVICES AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOUR MOBILE DEVICE OR COMPUTER SYSTEM, LOSS OF DATA OR OTHER HARM OF ANY KIND THAT MAY RESULT. WE, AS WELL AS ALL OF OUR AFFILIATES, ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND INCLINE MARKETING GROUP. OUR WEBSITE AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH OUR WEBSITE OR SERVICES SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
LIMITATION OF LIABILITY
Incline Marketing Group, as well as all our Affiliates, shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions from our Website or Services, (b) any product liability issues to the extent that we are not involved with the manufacturer of the product(s) giving rise to liability, (c) the unavailability or interruption of our Website or Services, (d) your use of our Website our Content, (e) the content contained on our Website or Services, or (f) any delay or failure in performance of our Website and Services beyond our control.
IN NO EVENT WILL INCLINE MARKETING GROUP OR ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF OUR WEBSITE, CONTENT, SERVICES, OR ANY RELATED SOFTWARE, ACCESSED THROUGH OR DOWNLOADED FROM OUR WEBSITE OR SERVICES, EVEN IF INCLINE MARKETING GROUP IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, INCLINE MARKETING GROUP’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR WEBSITE DURING THE PREVIOUS MONTH OF YOUR USERSHIP PRIOR TO THE EVENT GIVING RISE TO LIABILITY.
USE OF INFORMATION
All remarks, suggestions, ideas, graphics, or other information communicated by you to us (collectively, “Submission”) is considered assigned to us and is as such considered our property. We will not be required to treat any Submission as confidential, and will not be liable for any ideas (including without limitation, product, service or advertising ideas) and will not incur any liability as a result of any similarities that may appear in our future products, services or operations.
Without limitation, we will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. We will be entitled to use the Submission for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Submission. You acknowledge that you are responsible for whatever material you submit, and you, not us, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.
We reserve the right to investigate complaints or reported violations of this Agreement and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information.
LINKING TO OUR WEBSITE
You may provide links to our Website, provided (a) that you do not remove or obscure, by framing or otherwise, any portion of our Website, (b) your website does not engage in illegal or pornographic activities, and (c) you discontinue providing links to our Website immediately upon request by us.
LINKS TO OTHER WEBSITES
You represent and warrant that if you are purchasing something from us that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your bank or credit card company, (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes, and (iv) if your initial payment method is dishonored, you will still pay the charges incurred, including any surcharge we may incur due to such dishonored payment.
Late Payment Fees: A late payment fee of $50 will be added to all invoices with unpaid balances. Additionally, a 5% fee will be added to the unpaid balance and accrues daily until unpaid balance is paid in full.
If any project(s) reach 45 days from start date with outstanding feedback, revisions, requests on clients end or a timeline for completion is not set, payment is required for any and all service(s) completed to date. To restart the project, a $150 restart fee will apply. If payments are disputed and/or not processed, outstanding balance may be sent to collections and our collections policy will apply as outlined in our Refund Policy. If collections is processed, the outstanding invoice balance will be doubled to compensate the collections agency. Should you request to cancel your services without a written 30 day notice, your outstanding balance will be due. Should you request to cancel your services immediately, a $400 cancellation fee will be applied to your outstanding balance.
With prepaid services, should you request to cancel after your renewal date, the full amount is still due and your renewal services will be completed until the end of your billing cycle.
APPOINTMENTS, CANCELLATIONS, AND NO-SHOWS
Our goal is to help you succeed. However, in order to provide high quality work, we have a zero-tolerance no show policy. If a client misses an appointment scheduled in their behalf; directly or indirectly though employee, contractor, subcontractor, or any other direct relation; client will be responsible for payment for the full allotted times requested as we block our and dedicate that time to your account and miss any other opportunities to provide service to other clients. No-show & missed appointment fees are a minimum of 30 minutes up to 60 minutes of billable hourly time of $125/hour that is non-negotiable. All appointment cancellations must be received in writing via email a minimum of 4 hours.
You agree to pay for your monthly services upfront. Should your monthly services require your approval prior to publishing content, your content by default will not post. Should you not provide approvals in a timely manner (within 48 hours after delivery) your monthly content services will continue on as normal, no refunds or changes to your recurring invoices will not be allowed or made to accommodate any overdue or unapproved content timing. We expect our clients to be as serious with their business as we are in providing quality services.
You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of our Website or Services.
CHANGES TO OUR TERMS AND CONDITIONS
We reserve the right to change these Terms and Conditions without any notice. Your continued use of our website, services, and products after any change to these Terms and Conditions, and notifying you will constitute your acceptance of such change. If you do not agree with the changes to these Terms and Conditions, you can choose to discontinue the use of our website, services and products.
Who we are
Our website address is: inclinemarketing.com
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Revised as of 4/1/2023
In addition to any right to otherwise revoke an offer, you the purchaser may cancel any sale up to midnight of the third business day after the transaction has been processed. Additional limited refund options are available after that time.
After three days, all cancellations and refund requests must be made in writing and emailed to [email protected] and any potential refunds will be reviewed and determined.
In the matter of Citations services, Incline Marketing Group guarantees less than 20% errors in the first 30 days after account activation or, upon the request of the client, Incline Marketing Group will fully refund the one-time setup fee. The monthly fees are non-refundable.
In the matter of all Incline Marketing Group services, monthly fee, All clients with a monthly fee agreed to a contract specifying the number of months they commit to pay the monthly fee. Once the terms of the contract have been met, the client may cancel your service at any time with a 30 day notice required. For immediate cancellation, a $400 fee will apply plus 20% of the monthly recurring cost. Any outstanding balances must be paid in full prior to account(s) closure. Services will continue to be fulfilled through the last day of the last paid billing cycle. Refunds will not be granted. In the event where the fulfillment for that month has not been completed and any potential refunds may be granted based on the prorated amount of incomplete work at the discretion of Incline Marketing Group.
In the matter of all Incline Marketing Group (IMG) services, one (1) time setup fee, In addition to the refund options above, the client, within the first 7 days of his or her initial purchase, may contact us in writing to give notification of any dissatisfaction. Then IMG requires 15 days to resolve the cause of the dissatisfaction. If after 7 days the issue is not resolved to the client’s satisfaction, at the client’s written request, pro-rated refund options are available determined by the completion of the setup for the services in question. Alternatively, after the initial 30 day period as referenced above, the client may request IMG to continue the work with no refund. IMG reserves the right to discontinue providing and working with a client for any reason deemed necessary, without any refunds being given at our discretion.
In the matter of all Incline Marketing Group services, printing and promotional products, All clients whom purchase customized printing or promotional products understand all sales are final and non-refundable. In the event of a production error, we will need to proceed in our process of obtaining proof and verification of a manufacturer defect upon which Incline Marketing Group will make the final decision upon the claim outcome decision. If the claim is denied and any return shipping costs that may have occurred; the client agrees to reimburse all payments for such to Incline Marketing Group for such.
In the matter of all Incline Marketing Group website design and development, no refund are given. If you choose to cancel your contract agreement, you will be required to pay all hourly costs (non-negotiable) occurred from the starting point up to the cancellation point subject to our hourly rate plus all cancellation fees.
MONTHLY APPROVAL POLICY
Should a client request their monthly content services not be published until client approval is received, IMG will not justify, reverse, change, or adjust the recurring invoice(s) to accommodate missed approvals. Should the client reach longer periods of time without providing approvals, no refunds will be given in consideration of our continued outreach, time used by the IMG Team to follow-up(s). All recurring invoices renew automatically until requested for cancellation by client.
Should the agreement be terminated, all services being provided will end at the end of the billing period unless otherwise noted. This includes but is not limited to:
- Turning of any ads (Google, Facebook, Instagram, etc) being ran under our monthly management
- Discontinue working on any items as outlined in the working agreement / proposals
- Stop development of any assets, digital or otherwise
- Access to client assets, accounts, platforms, etc is sole responsibility of the client to remove the agency
No refunds will be given whatsoever and is excluded from the refund policy.
In the event that the client does not pay their invoice, Incline Marketing Group will send the outstanding invoice to a collection agency whom will recover these costs from the client. All invoices sent to collections will have a 100% additional cost added to the outstanding invoice balance to cover collection agency fees and services plus any chargeback or dispute fees that may apply.
Insureship Fee ($9.99), charged as a separate transaction, is for shipping insurance for goods delivered and is non-refundable.
In some instances, IMG offers scholarship programs and bundled package discounts. Any purchaser for whom a refund is granted for services that were provided at a discounted price shall be refunded for the prorated amount of the unfinished fulfillment, but will also be charged for the difference of the original price before the discount was applied.
Open for business services:
If a client goes out of business, or changes both the name and location of the business or has a change of ownership, a refund will not be granted but the services may be continued under a new business name and location at the discretion of Incline Marketing Group and will require a new agreement to be accepted.
If you have any additional questions or concerns, please call (435) 256-8622, as our friendly Customer Support representatives are available Monday – Friday, 9:00 am – 4:00 pm Mountain Time, or email [email protected].
Thank you for your business. We look forward to serving your marketing and business needs to the highest standard outcome!
Our Website Warranty
Because we work to make sure that our clients get the most out of their solutions and reach their full potential online, Incline Marketing Group provides an extensive 30-day website warranty and maintenance policy for the solutions we build and host. Not every web designer or development company provides this kind of warranty, but we do. We do it because we want the people we work with to succeed and be happy with their solutions and the service they received from us.
Staying on top of website maintenance takes awareness, diligence and organization. It is especially challenging for larger sites and ecommerce solutions with hundreds (or even thousands) of pages. Have you thought about a website maintenance plan?
What Does Our Website Warranty Cover?
Specific website warranty details vary with each solution and contract, but the outline below should provide a general idea of our capabilities and coverage for newly-built solutions. If you need maintenance for an existing solution, click here to learn more about our services for you.
Incline Marketing’s website warranty covers code and graphics developed by Incline Marketing Group. The warranty covers errors or omissions by our staff for 30 days after the solution goes live. Any code altered by the customer and/or 3rd party applications used in the website is outside the scope of our warranty. Any updates performed by the customer or 3rd party voids this warranty.
The accuracy of content provided or approved by the customer to complete the website is the customer’s responsibility, and alterations are considered change requests.
- Response to your request for support assistance within 24 hours, when properly submitted online, by phone, or by email.
- Assistance with any broken links that are reported to need fixing.
- Assistance with error messages and system loading problems reported by users.
- Assistance with problems experienced by users when attempting to play video and audio files or view and download images or documents.
- Assistance with viewing problems reported by users where your website is not displaying correctly in certain browser types defined in your contract (e.g. Internet Explorer and Firefox).
- Assistance with any queries or problems arising with the CMS database system or ecommerce program.
- Picture Updates – basic adding, editing and sizing of any pictures adding to the existing website which does not fall under the scope of the layout or actual design of existing website.
- Text Updates – basic adding, editing and/or removing any text or copy on the existing site, including any articles, reports, contact information and product or service description.
- Functionality – ensuring all links/images are working correctly and examining the overall health and proper functionality of the website. Additional requests for Search/Filtering/Content/Design/Layout/Programming is excluded.
- Install patches, fixes, updates to operating system or server; install additional software packages to the operating system or server; install patches, fixes or updates to additional software packages.
- Basic WordPress interface training will be provided via screencast video. Any training outside of basic WordPress backend is not included in the warranty.
What’s Excluded From Our Website Warranty?
- Support for any problems or errors arising with, or caused by the hosting system unless we are hosting your solution.
- Support for any problems or errors arising with, or caused by customer error
- If client server access or access to assets is revoked at any point during the project or within the warranty limit, warranty is fully voided.
- Responsible for errors and omissions contained in website content provided by the customer is not covered by the warranty.
- Systems developed by agencies other than Incline Marketing Group are not covered by the warranty.
- Any web development task requested that was not explicitly listed in the customer contract. This may include, but is not limited to: graphic design, CSS changes, layout changes, moving or adding content, any new functionality, additional form fields and/or field validation and problems caused by customer site administration.
- Restoration of any online project that has been vandalized or hacked is excluded.
- **Redesign of site – the scope of this contract is limited to maintenance and does not allow for complete or partial redesign of existing site. Developer can advise Customer on any requested work that falls within these bounds that may require a separate contract.
- Website Marketing – the scope of this contract does not include making any changes to existing Meta-tags, Alt-tags, Titles, Keywords or Page Descriptions. These tasks fall under the scope of Search Engine Optimization or Website Marketing and require a different contract.
- Website Analysis – Analysis and reporting of website traffic, analysis of visitors, and breakdown of traffic sources. (Proper coding must be in place for this function to be requested and can be installed as an update under this agreement)
- Liaise with billing and/or accounting of your hosting and domain service, unless directly provided by the Developer
Service Level Agreement (SLA)
Incline Marketing Group’s standard warranty SLA covers all emergency support including:
- Site down or unresponsive
- Unable to commutate with API’s
- Unable to place order
- Unable to allow for customer signup
- Unable to add to cart
Incline Marketing will respond via email and engage the problem within 4 hours, 24 hours a day 7 days a week when submitted properly via email, website, or your dedicated client portal.
Extended Website Maintenance
Beyond the initial warranty, we offer ongoing monthly maintenance services at a discounted hourly rate to keep our clients’ solution up to date.
Important Info For Incline Marketing Clients
The information on this page applies to Incline Marketings latest standard/general website warranty package. Final terms and conditions are determined on a case by case basis and are outlined in every contract. For details about your site’s specific warranty and/or maintenance coverage, please refer to your service contract or contact your account manager.